At Majic Backyard, we want you to love your purchase. However, we understand that sometimes plans change or an item isn’t quite the right fit. To ensure a seamless shopping experience, we have outlined our clear policies regarding returns, refunds, damages, and cancellations below.
1. 30-Day Return Policy
We offer a 30-day return policy from the date your order is received.
- How to Initiate: Email us at support@majicbackyard.com with your order number, and our team will provide step-by-step instructions.
- Return Shipping: Customers are responsible for paying all return shipping costs.
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Condition Requirements: To qualify for a refund, items must arrive back at our distribution center in "Like New" condition with all original packaging and accessories.
- "Like New" means the item shows no visual signs of wear, and has not been installed, assembled, or used.
- Items showing signs of wear, installation, or use will be rejected and are ineligible for a refund.
2. Damaged, Defective, or Incorrect Items
We take great care in shipping your items, but accidents can occasionally happen.
- Inspection & Reporting: You must inspect your delivery and note any damage immediately when signing for the shipment.
- Photo Evidence: Send clear photos of the damage to support@majicbackyard.com on the day of delivery.
- Shipping Coverage: Majic Backyard will cover all shipping costs for defective, damaged, or incorrect merchandise.
- Packaging: Please retain all original packaging for any return items. All returns must be preauthorized by our customer service team. Items damaged through use are non-refundable unless covered by a manufacturer warranty.
3. Order Cancellations
Need to change your mind? Contact our customer service team immediately via email or phone to avoid unnecessary return shipping fees.
- Before Shipment: Orders canceled prior to shipping receive a 100% full refund.
- After Shipment: Orders canceled after they have dispatched will fall under our standard 30-day return policy and will be subject to return shipping costs.
4. Refund Processing
- Payment Method: Refunds are issued strictly to the original payment method used at checkout.
- Processing Time: Depending on your financial institution or credit card provider, please allow up to 10 business days for the refund to reflect on your account statement.
- Unavailable Payment Methods: If your original payment method is no longer active, we can issue an equivalent store voucher.
5. Additional Return Policy Guidelines
- Vendor Exceptions: Certain products or vendors may feature unique return terms. Any exceptions will be clearly noted on the specific product page.
- Pre-Owned / Used Items: Products specified as certified pre-owned or used are final sale and ineligible for return.
- Permanent Use Policy: Majic Backyard sells products intended for long-term use throughout their economic life span. Purchases made for temporary or one-time use (such as trade shows, conferences, promotional events, or temporary venue staging) are strictly ineligible for return under any circumstances.
Need Help?
Have questions about a return or need to check order status? Contact our friendly support team at support@majicbackyard.com, and we will be happy to assist you!