Welcome to Majic Backyard! We strive to get your order to you as quickly and securely as possible. Below is everything you need to know about our shipping processes, delivery times, international orders, and policy guidelines for Canadian and global customers.
1. Free Shipping Across Canada
- Free Delivery: We offer free shipping on most products across major Canadian cities.
- Remote Locations: Free shipping excludes remote areas. If you are unsure whether your postal code qualifies, please contact our customer support team.
- International Warehouses: Certain specialty items ship directly from our international warehouses. This will be clearly noted on the individual product page.
2. Estimated Delivery Times
We work hard to dispatch and deliver your products as fast as possible. Depending on the origin of inventory, standard delivery time frames include:
Warehouse Location |
Estimated Delivery Time |
| Canadian Warehouse | 2 - 4 Weeks |
| US Warehouse | 4 - 6 Weeks |
| China Warehouse | 6 - 8 Weeks |
Note: For international or non-local shipments, applicable shipping charges, duties, and taxes will be calculated and applied securely at checkout.
3. Order Confirmation & Processing
- Instant Confirmation: Immediately after placing your order, you will receive an order confirmation email. This means our system has captured your order and pre-authorized your credit card.
- Inventory Check: We automatically verify stock availability.
-
- In-Stock Items: If your items are ready for shipment (within 5 business days), we process the final charges and begin preparing your order.
- Backorders: If an item is on backorder or out of stock, we will immediately void the pre-authorized payment and reach out via email to discuss alternative arrangements.
4. Order Shipment & Tracking
- Dispatch Window: In-stock orders are processed and shipped within 3 business days of purchase.
- Shipping Confirmation: Within 24 hours of your package leaving the warehouse, you will receive an email containing your tracking and shipping confirmation details.
- Support Follow-Up: If you do not receive shipping confirmation within 4 business days, please reach out to us at support@majicbackyard.com.,
5. International Shipping & Electrical Standards
- Canadian Standards Compliance: Our products are designed specifically for the Canadian market and operate on a 110V electrical system. They are certified to Canadian safety standards but generally have not been certified for electrical standards in other countries.
- Global Shipping Quotes: We are happy to ship worldwide! Because product dimensions vary significantly, we provide customized, up-to-date international shipping quotes upon request.
- Secure Checkout: Once you approve your shipping quote, we will set up a custom order and payment link through our ultra-secure online payment gateway.
6. Damaged Items & Delivery Inspection
Your satisfaction is our priority. Please follow these steps upon delivery to ensure a smooth resolution if any issues occur:
- Inspect Upon Arrival: Thoroughly inspect the outer packaging before signing for your delivery. If you notice severe damage, make a note of it with the courier or refuse the delivery.
- Document Damage: If you accept a delivery with damaged packaging, you must immediately take clear photos of the packaging and the damaged products inside using your smartphone or camera.
- Report Damages: Send the photos and your order details immediately to
support@majicbackyard.com so we can assist you.
Need Help?
If you have any questions regarding your delivery, remote postal codes, or international quotes, feel free to reach out to us at support@majicbackyard.com.